Last Updated: [19/08/2026]
At Glow and Vine, we want customers to feel confident when ordering skincare, cosmetics, soaps, and other beauty products. Because many of the products we sell are personal-care items, return eligibility may depend on the condition and nature of the product.
To protect product quality and customer safety, certain opened, used, tested, or unsealed beauty and personal-care products may not be eligible for return.
Items considered for return should generally be:
Products marked final sale, clearance, promotional, or otherwise non-returnable at the time of purchase may not qualify for a return.
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact Glow and Vine promptly through our Contact Us page. Include your order number, a description of the issue, and photographs of the product and packaging when applicable.
We will review the information provided and determine the appropriate resolution.
Customers should contact Glow and Vine before sending any product back. Unauthorized returns may not be accepted or processed.
If your return request is approved, instructions regarding where and how to return the product will be provided.
Unless Glow and Vine confirms otherwise, customers may be responsible for applicable return shipping costs.
Approved refunds will generally be issued to the original payment method after the returned product has been received and reviewed.
Financial institutions and payment providers may require additional time to post an approved refund to your account. Original shipping charges may be non-refundable unless required by law, or the return resulted from an error attributable to Glow and Vine.
Product availability can change quickly. For this reason, direct exchanges may not always be available. When appropriate, customers may be asked to return an eligible item and place a new order.
Individual products may have additional return restrictions because of hygiene, safety, supplier, or manufacturer requirements. Any product-specific terms displayed at the time of purchase will apply alongside this policy.
For questions about a return or refund, please contact us through the Glow and Vine Contact Us page before returning an item.
